This Shipping & Delivery Policy applies to orders placed on solarbrush.in, operated by Tangyweb. Please review this policy carefully before placing an order.
1. Order Processing Time
All orders are processed and dispatched within 24 to 48 hours after successful payment confirmation.
Orders are not processed or dispatched on public holidays or non-working days.
2. Shipping Coverage
We currently ship across India.
Delivery availability may vary depending on serviceability of the customer’s location by our courier partners.
3. Delivery Timeline
Estimated delivery time is 3 to 7 working days from the date of dispatch.
Delivery timelines may vary based on location, courier partner, weather conditions, or unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout before payment.
Tangyweb reserves the right to revise shipping charges without prior notice.
5. Delivery Process
Orders are delivered through third-party courier and logistics partners.
Customers are required to provide complete and accurate shipping details at the time of placing the order.
Tangyweb shall not be responsible for delays caused due to incorrect address or contact information provided by the customer.
6. Delayed or Failed Deliveries
While we aim to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control.
In case of failed delivery attempts due to customer unavailability or incorrect details, re-delivery may be attempted as per courier policies.
7. Damaged or Tampered Packages
Customers are advised to check the package at the time of delivery.
If the package appears damaged or tampered, customers should refuse delivery and contact us immediately.
Any such issues must be reported within 24 hours of delivery for assistance.
8. Tracking Information
Once the order is dispatched, tracking details may be shared via email or WhatsApp, depending on courier availability.
Customers can track their shipments using the provided tracking information.
9. Change of Shipping Address
Shipping address changes are allowed only before dispatch.
Once an order is shipped, the delivery address cannot be changed.
10. Contact Information
For shipping or delivery-related queries, contact us at:
Email: solarbrush.in@gmail.com
Phone/WhatsApp: +91 94060 88368
Address: Baloda Bazar, Chhattisgarh, India