This Refund, Return & Cancellation Policy applies to purchases made on solarbrush.in, operated by Tangyweb. Please read this policy carefully before placing an order.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
The product received is damaged, defective, or incorrect
The issue is reported within 3 days of delivery
The product is unused, unwashed, and in its original packaging with all accessories and labels intact
Returns will not be accepted for reasons such as change of mind, incorrect selection, or normal wear and tear.
2. Return Request Process
To initiate a return request:
Contact us within 3 days of delivery
Email us at solarbrush.in@gmail.com or WhatsApp/call +91 94060 88368
Share order details and supporting images/videos of the issue
All return requests are subject to verification and approval.
3. Return Pickup & Shipping
If the return is approved, we will arrange a pickup or provide return instructions.
Customers must ensure the product is securely packed to avoid damage during return transit.
Tangyweb reserves the right to reject returns if the product is received in used or damaged condition due to improper packaging.
4. Refund Process
Once the returned product is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to the original payment method within 5–7 working days.
Refund timelines may vary depending on the payment gateway or bank.
5. Replacement Policy
In case of eligible returns, we may offer a replacement instead of a refund, subject to product availability.
Replacement dispatch timelines may vary based on stock and location.
Replacement timeframe is 3 days.
6. Cancellation Policy
Order cancellation requests are accepted only before the product is dispatched.
Once the order is shipped, cancellation requests will not be entertained.
If an order is cancelled before dispatch, the refund will be processed within 5–7 working days.
7. Non-Returnable Items
The following are not eligible for return or refund:
Used or altered products
Products damaged due to misuse or improper handling
Items returned without original packaging and accessories
Products reported after the 3-day return window
8. Limitation of Liability
Tangyweb shall not be liable for any indirect or consequential loss arising from return or refund disputes.
Our maximum liability shall not exceed the amount paid for the product.
9. Contact Information
For return, refund, or cancellation requests, contact us at:
Email: solarbrush.in@gmail.com
Phone/WhatsApp: +91 94060 88368
Address: Baloda Bazar, Chhattisgarh, India